store policy

returns & damaged goods

We take great care to ensure your goods arrive to you in mint condition. If a product arrives damaged, please send us photos and we'll do what we can to make it right. Despite their long life span our products are considered perishable goods. As such we do not offer refunds and all sales are final. We're sure you will be happy with our products but in the rare case that there is an issue please contact info@eternal-rose-garden.co.uk.

privacy & safety

Our checkout process is secure and your data will not be shared with any third parties. If purchasing via PayPal, your transaction is also protected by the PayPal terms of service, meaning you can apply for a refund if there is a problem with your order.

wholesale inquiries

We can offer our products at wholesale volumes if this is something you are interested in doing. Please contact us directly to discuss product volumes and prices. 

payment methods

- Credit / Debit Cards
- PAYPAL

delivery

We currently only deliver to the UK. Delivery methods depend on the size and volume of the product you order. In general we aim to have your goods with you within 5 working days. All delivery costs are included in the price.